Refund Policy

Free Plan

The Free plan is free. There is nothing to charge and nothing to refund.

Pro — Monthly Subscription

Monthly subscriptions may be cancelled at any time. When you cancel, you retain full Pro access until the end of your current billing period. We do not issue refunds or credits for partial months of service. Your subscription will not renew after cancellation.

Pro — Annual Subscription

If you purchase an annual Pro subscription and are not satisfied, you may request a full refund within 14 days of your purchase date. After 14 days, annual subscriptions are non-refundable. When you cancel an annual subscription after the 14-day window, you retain full Pro access until the end of your paid year.

The 14-day refund window applies to new annual subscriptions only. It does not apply to annual renewals.

Founder Lifetime Plan

The Founder Lifetime plan is a one-time payment of $150 and is generally non-refundable given its lifetime nature and the inclusion of a physical item.

However, we offer a full refund within 7 days of purchase, subject to the following conditions:

• If your complimentary mug has not yet shipped, you will receive a full $150 refund and your Founder membership will be cancelled immediately.
• If your complimentary mug has already shipped, the purchase is non-refundable. We cannot accept returns of the physical item and no refund will be issued regardless of when the request is made.
• Refunds are not available after 7 days under any circumstances, except where required by applicable consumer protection law.
• If you are located in the European Union or United Kingdom, your statutory rights under applicable consumer protection law are not affected by this policy.

To request a refund on a Founder plan, email hello@cupresto.app within 7 days of purchase and include your order confirmation. We will confirm your mug's fulfillment status before processing the refund.

Accidental and Duplicate Charges

If you were charged in error — including duplicate charges, charges after cancellation, or charges at the wrong amount — we will refund the full incorrect amount immediately upon verification. Email hello@cupresto.app and we will resolve it within 2 business days.

Free Trial

cupresto Pro includes a 7-day free trial. You will not be charged during the trial period. If you cancel before the trial ends, you will not be charged at all. No refund is necessary as no payment is taken during the trial.

How to Request a Refund

Email hello@cupresto.app with the following:

• Your name and the email address associated with your cupresto account
• Your order or subscription confirmation number
• The reason for your refund request

We aim to respond within 2 business days. Approved refunds are returned to your original payment method via Stripe and typically appear within 5–10 business days depending on your bank or card issuer.

What Happens to Your Account After a Refund

• Pro Monthly or Annual refund — your account returns to the Free plan immediately upon the refund being issued.
• Founder Lifetime refund — your account returns to the Free plan, your name is removed from the cupresto Founders Wall, and your Founder badge is removed from your profile. Founder refunds are only possible before the mug ships. Once the mug has shipped, the purchase is final and no refund will be issued.

Changes to This Policy

We may update this Refund Policy at any time. Changes take effect immediately upon posting. Material changes will be communicated via email or in-app notification. Your continued use of cupresto after any changes constitutes acceptance of the updated policy.

Contact

For all refund requests and billing questions:

Email: hello@cupresto.app
Company: Buskers Brew LLC
Website: getcupresto.com

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